Refund policy
Our Policy
At Beaventos, we take great care in ensuring every order is packed and shipped in perfect condition. Because our products are sensory designed to be handled directly, we are unable to accept returns or offer refunds once an order has been delivered. We hope you understand that this policy exists to guarantee that every customer receives a brand new, untouched item.
We strongly encourage you to review your order carefully before completing your purchase. If you have any questions about a product, don't hesitate to reach out to us before buying — we're happy to help.
Exceptions
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at with clear photo evidence. We will review your case and, at our sole discretion, offer a replacement or store credit.
Cancellations and Changes
Because all orders are fulfilled on the same day they are placed, we are unable to accommodate cancellation or modification requests once your order has been submitted. Please review your order carefully before completing your purchase.
Shipping
Shipping costs are non-refundable. Depending on where you live, delivery times may vary. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.